1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of Thevaido.com, operated by Vaido, as well as your purchase of products through the Website. By using the Website or placing an order, you agree to comply with these Terms.

2. Eligibility
You must be at least 18 years old to use this Website. By placing an order, you confirm that you are legally capable of entering into binding contracts.

3. Product Information & Use
Products sold by The Vaido are authentic handcrafted items created by skilled local artisans using centuries-old Gujarati techniques. Because each piece is meticulously made by hand, slight variations in color, texture, shape, or design may occur. These unique variations are the hallmark of genuine craftsmanship and are not considered manufacturing defects.

4. Pricing & Payment
a) All prices are listed in Indian Rupees (INR) and are subject to change without notice.
b) Payment is processed securely via our chosen gateways. You agree to provide valid payment details.
c) We reserve the right to reject orders or limit quantities. In such cases, refunds will be processed promptly.

5. Order Processing & Delivery
a) Orders are usually processed within 2 business days; actual delivery times depend on location.
b) Delivery charges, taxes, and other fees will be clearly stated during checkout.
c) We are not liable for delivery delays due to force majeure events or third-party carriers.

6. Returns, Refunds & Cancellations
a) Orders cannot be canceled once they have been dispatched.
b) Strict No-Return Policy: We do not offer standard returns or exchanges.
c) Defective/Damaged Products: Returns are only available in the rare case that you receive a defective or damaged product. To be eligible for a return or replacement, you must provide a clear, uncut unboxing video as proof showing the sealed package being opened and the defect clearly visible. Claims without unboxing proof will not be entertained.
d) Refunds or replacements for validated defective items will be issued via the original payment method within 10 days after the returned product is received and inspected by our team.

7. Intellectual Property
All content on the Website—designs, logos, images, texts, and trademarks—are owned by us or licensed to us. You agree not to reproduce, distribute, or create derivative works without our written permission.

8. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claims arising from or in connection with use of the Website or products shall not exceed the amount you paid for the product. We expressly disclaim liability for indirect, incidental, or consequential damages.

9. Disclaimers
a) Products are distributed in compliance with applicable laws but are not meant for disease diagnosis, cure, mitigation, treatment, or prevention.
b) Statements on the Website are not medical advice. Always consult a professional before starting any supplement.

10. Privacy Policy
We collect and process your personal data in accordance with our Privacy Policy. By using the Website, you consent to that policy.

11. Governing Law & Dispute Resolution
These Terms are governed by the laws of India, with courts in Ahemdabad, Gujarat having exclusive jurisdiction. Any disputes will be resolved through arbitration in Ahemdabad, under Indian Arbitration laws.

12. Modifications
We may modify these Terms at any time. Material changes will be notified via prominent notice or email. Your continued use after changes constitutes acceptance.

13. Contact Us
For questions or concerns, reach out at:

Protein High
Ahemdabad, Gujarat, India
📞 Phone: +91 81783 94734