At The Vaido, we take immense pride in our authentic handcrafted creations. Because each piece is meticulously made by artisans, we enforce a strict no-return and no-refund policy, with exceptions made only for defective, damaged, or incorrect products accompanied by proper proof. Please read the following terms carefully.

1. Eligibility for Returns (Defective Products Only) We do not offer standard returns, exchanges, or refunds for buyer’s remorse or change of mind. A return or replacement is only eligible if the following conditions are met:

  • You received a damaged, defective, or incorrect item.
  • The request is made within 48 hours of the delivery date.
  • Mandatory Proof: You must provide a clear, uncut unboxing video showing the original sealed package being opened and the defect or damage clearly visible. Claims without an uncut unboxing video will not be accepted.

2. Non-Returnable Items

  • All standard purchases are final and non-returnable.
  • Because our products are handcrafted using centuries-old techniques, slight variations in color, texture, shape, or design are natural and expected. These are hallmarks of genuine craftsmanship and are not considered defects.

3. Return Process

  • Contact us at our email or phone number within 48 hours of receiving your order to report a defect.
  • Provide your order number, invoice, and the mandatory uncut unboxing video.
  • If your claim is validated, our support team will guide you through the return process and provide the return shipping instructions.

4. Refunds & Replacements

  • Once your returned item is received and inspected by our team, we will notify you of the final approval or rejection of your refund/replacement.
  • If approved, we will either dispatch a replacement or process a full refund (including shipping costs) to your original payment method within 5–7 business days.

5. Contact Us For any questions or to initiate a defect claim, please contact us at:

The Vaido Ahmedabad, Gujarat, India
📞 Phone: +91 81783 94734